This is a great read about a bakery in Kitchener Ontario that employs an honour system for payment, doesn't answer the phone and generally takes a design-inspired angle toward the entire way they run the business.
My favorite quote:
“One of the things I learned in designing is if you want to be successful, you design for yourself... You don’t try to understand what’s happening out there. So we designed this bakery saying, ‘We don’t want to be serviced, we want to take control, and we don’t want to be held up.’”
~ City Café Bakery (Kitchener, Ontario) Owner/Designer John Bergen
Read the entire article