Monday, January 5, 2009

"Important" is such a subjective term, isn't it?!

"Thank you for holding - your call is important to us.
That said, we are currently experiencing average call volume coupled with lower than acceptable customer service.
Please continue to hold. "

(Posted at the 15 minute mark of a call to Rogers.)


michael said...

I've been trying to get through to the IRS for a couple of months. I call their "international" help line and sit on hold for 10 - 20 minutes before hanging up in frustration.

Last week I stopped by the office in Olympia to see if I could resolve some of my questions. Most were handled, but one still requires me to call the international help line. Expected time to wait 1 - 2 hours ... on international long distance ...

James Kingsley said...

"customer avoidance" would be such a better term than "customer service" eh?!

i feel for you man. and at int'l rates too. double-ouch.

AJ Renton said...

Is this for real?

One of the reasons I actually like Rogers. Not only have they often helped me out quite nicely, but even when they're screwing you they are pretty darn honest about it.

Can't beat authenticity.

James Kingsley said...

sorry aj - i was typing that with a heavy dose of sarcasm. the actual message said something about "higher than normal call volume" which is funny, because this time i got through at the 25 minute mark, whereas the first time it took over an hour.

i'm stoked that whoever's answering the rogers line out in BC is actually answering for you!

i'm even more stoked that we've got two less things (cable and home phone) to ever have to call them about now!